CUSTOMER CARE

When information is collected:
When you place an order online. When you return an item. When you create an account with a username and password.

What information is collected:
Your name, user ID, and password you create - Your shipping, billing, and email addresses - Your telephone number, if provided by you - Using secure SSL technology, the credit card processor temporarily captures your credit card information, including account number, expiration date and three- or four-digit security code for immediately encrypted transmission on to your bank. Statistical information on which pages of this website you visit – this information is not associated with your identity or your order.

Purposes this information is used:
To confirm your order by email - To discuss with you the availability of products you order either by email or telephone - To process your order and receive payment - To ship products to you - To notify you of shipment via email (either from Zanetta Designs or from the carrier) - To email or telephone you in the event there is a problem with your credit card, in making the delivery to you, or in reply to a request you may have made. - To keep a record of products you have purchased so that you will have access to that information in the future.

What information is shared with others:
Zanetta Designs contracts with other companies to provide credit card processing and shipping. PayPal provides credit card processing. Shipping is normally processed through the United States Parcel Service (USPS). These companies are given the information they require to process your order and deliver the merchandise to you. It is expected that these well-established companies will not use this information for their own marketing purposes and will not share this information with anyone else. Of course, their privacy policies may differ from Zanetta Designs'. Information will be disclosed in response to a lawful written request issued by a court, government agency, or regulatory authority with the jurisdiction to make that request.

Security:
The policy of Zanetta Designs is to handle your credit card information and personal data with the highest standards of safety, security, and confidentiality. Every every effort is made to protect against the loss, destruction, or misuse of the information you have provided.